How an open real-time integration platform was developed

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Managing the technological infrastructure that powers the global economy is a mammoth proposition. Tech leaders say they need more insight and control over increasingly complex IT estates to keep commerce running smoothly and business growing.

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Kyndryl has designed a solution to this challenge, marshaling its deep bench of industry expertise to build and launch Kyndryl Bridge, a new open integration platform that enables enterprises to better achieve their business objectives.

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Information management — from apps and storage networks to data security — involves updates, health checks, and alerts on mission-critical applications that are often inconsistent, disconnected, or overlooked. That makes oversight of IT estates difficult, and often delays business progress. In fact, 58 percent of enterprise IT leaders cited infrastructure management as a resource drain, limiting their abilities to accelerate innovation.

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“It’s a challenge when we start bringing together multiple silos of operational data and understand what we’re seeing and what’s causing friction — or what might create friction in the future,” says Tommy Burke, a data and engineering lead who helped shape Kyndryl Bridge. “The holistic need for visibility and actionable insights across platforms has never been greater.”

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Also needed — but tough to achieve — is the ability to connect the myriad tools, workflows, and processes in which enterprises have spent years investing, including those they’ve grown to trust. Kyndryl Bridge was created with this in mind, says Sue Frease, an integrated AIOps Extension Services Architect at Kyndryl who also helped shape it.

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“We want to meet our customers where they are today,” Frease says. “If they have a tool of choice, be it a homegrown system or a third party, we want them to be able to maximize its value. What we don't want to do is force our customers to use a whole new technology, but ease their integration challenges.”

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Indeed, the latest data show 87 percent of tech leaders want simpler tools to manage data across complex IT estates that use dissimilar platforms, dashboards, and configuration approaches.

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Burke notes that Kyndryl Bridge arms tech leaders with automation- and AI-powered “actionable insights” to actively resolve problems before a larger issue develops. This enables enterprises to avoid issues that are costly, hinder efficiency, and stifles the ability to execute on business strategies.

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Managing the technological infrastructure that powers the global economy is a daunting proposition. Technology leaders say they need more insight and control over increasingly complex IT assets to keep commerce running smoothly and the business growing.

Kyndryl has designed a solution to this challenge, bringing together its deep industry expertise to build and launch Kyndryl Bridge, a new open integration platform that enables companies to better achieve their business goals.

Information management – from applications and storage networks to data security – involves updates, health checks and alerts on critical applications that are often inconsistent, disconnected or ignored. This makes it difficult to monitor IT assets and often delays business progress. In fact, 58% of enterprise IT leaders cite infrastructure management as a resource drain, limiting their ability to accelerate innovation.

“It’s a challenge when we start to pull together multiple operational data silos and understand what we’re seeing and what’s causing friction — or what might create friction in the future,” says chief data officer Tommy Burke. and engineering that helped shape Kyndryl Bridge. “The holistic need for visibility and actionable insights across all platforms has never been greater.”

The ability to connect the myriad of tools, workflows, and processes that companies have spent years investing in, including those they have come to trust, is also necessary, but difficult to achieve. Kyndryl Bridge was created with this in mind, says Sue Frease, Integrated AIOps Extension Services Architect at Kyndryl, who also helped shape it.

“We want to meet our customers where they are today,” says Frease. “If they have a tool of choice, whether it’s in-house or third-party, we want them to be able to maximize its value. What we don’t want to do is force our customers to use brand new technology, but alleviate their integration challenges.

Indeed, the latest data shows that 87% of technology leaders want easier tools to manage data across complex IT assets that use different platforms, dashboards, and configuration approaches.

Burke notes that Kyndryl Bridge arms technology leaders with “actionable insights” powered by automation and AI to actively fix problems before a bigger problem develops. This allows businesses to avoid problems that are costly, hinder efficiency, and stifle the ability to execute business strategies.


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